we understand how frustrating it can be when your Amazon Music app keeps crashing on Android and iPhone devices.

As a music lover, you want to enjoy seamless listening without any interruptions.

But don’t worry, we’re here to help!

In this comprehensive guide, we’ll walk you through the steps to fix the Amazon Music app crashing issue on your device.

So, let’s dive in and get your music streaming smoothly again!

Common Causes Why Amazon Music App Crashing?

Before we delve into the solutions, let’s first understand the common causes of the Amazon Music app crashing issue. Knowing the root cause can help us identify the right solution for you. Some of the common causes include:

Amazon Music App Crashing
  1. Outdated App Version: Using an outdated version of the Amazon Music app can lead to compatibility issues, resulting in crashes.
  2. Corrupted Cache Data: Accumulated cache data over time can become corrupted, causing the app to crash.
  3. Device Storage Issues: Insufficient storage space on your device can cause the app to crash, especially when trying to download or play music.
  4. Network Connectivity Problems: Poor network connection or unstable Wi-Fi can disrupt the app’s performance and lead to crashes.

Now that we’ve identified the common causes, let’s move on to the solutions!

Solution 1: Update Amazon Music App

Keeping your Amazon Music app up-to-date is crucial for optimal performance. Follow these steps to update the app:

  1. Open the App Store (for iOS devices) or the Google Play Store (for Android devices) on your device.
  2. Search for “Amazon Music” in the search bar.
  3. If an update is available, you’ll see an “Update” button next to the app. Tap on it to update the app to the latest version.

Solution 2: Clear Cache Data

Clearing the cache data of the Amazon Music app can help resolve the crashing issue. Here’s how you can do it:

For iOS Devices:

  1. Go to “Settings” on your device.
  2. Scroll down and tap on “General”.
  3. Tap on “iPhone Storage” (or “iPad Storage” for iPads).
  4. Find and select the “Amazon Music” app.
  5. Tap on “Offload App” to remove the app and its cache data from your device. Don’t worry, your music library and settings will be preserved.
  6. After offloading the app, reinstall it from the App Store.

For Android Devices:

  1. Go to “Settings” on your device.
  2. Tap on “Apps & notifications” or “Application Manager”.
  3. Find and select the “Amazon Music” app.
  4. Tap on “Storage”.
  5. Tap on “Clear Cache” to remove the app’s cache data.

Solution 3: Free Up Storage Space

If your device is running low on storage space, it can affect the performance of the Amazon Music app. Follow these steps to free up storage space:

  1. Delete unnecessary apps, photos, videos, and other files from your device.
  2. Transfer files to cloud storage or an external storage device to free up space.
  3. Delete offline music downloads from the Amazon Music app that you no longer need.

Solution 4: Check Network Connectivity

Poor network connectivity can disrupt the Amazon Music app’s performance and cause crashes. Here’s what you can do:

  1. Check your Wi-Fi or cellular data connection and ensure it’s stable.
  2. If using Wi-Fi, restart your router/modem to reset the connection.
  3. If using cellular data, toggle Airplane mode on and off to reset the network connection.

Solution 5: Reinstall Amazon Music App

If none of the above solutions work, you can try reinstalling the Amazon Music app. Follow these steps:

  1. On your device, go to the App Store (for iOS) or the Google Play Store (for Android).
  2. Search for “Amazon Music” in the search bar.
  3. Find the app and tap on “Uninstall” (for Android) or “Delete App” (for iOS) to remove it from your device.
  4. After uninstalling, reinstall the app from the App Store or Google Play Store.

Solution 6: Contact Amazon Music Support

If you have tried all the above solutions and are still facing the Amazon Music app crashing issue, it’s best to seek help from Amazon Music Support. Here’s how you can contact them:

  1. Go to the Amazon Music Help & Customer Service website.
  2. Select “Contact Us” at the bottom of the page.
  3. Choose the contact method that suits you best, such as phone, chat, or email.
  4. Explain the issue in detail and provide relevant information about your device and app version.
  5. Follow the instructions given by Amazon Music Support to troubleshoot the issue further.


We understand that dealing with a crashing Amazon Music app can be frustrating, but we hope that this comprehensive guide has provided you with the solutions you need to fix the issue.

Remember to keep your app updated, clear cache data, free up storage space, check network connectivity, and consider reinstalling the app if necessary.

If all else fails, don’t hesitate to contact Amazon Music Support for further assistance. We hope you can now enjoy uninterrupted music streaming on your Amazon Music app!

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