Amazon Prime Video Error Code 5001

Can’t figure out why the Error Code 5001 message usually appears on Amazon Prime Video?

Don’t worry, we fixed Prime Video Error Code 5001 and wrote this article.


Here are some of the most common reasons why you might get error code 5001 on Amazon Prime Video:

  • Weak or unstable Internet connection: A weak or unstable Internet connection can cause a variety of problems with streaming video, including error code 5001.
  • Outdated app or software: If the Prime Video app or your device’s operating system is outdated, it can cause compatibility issues and lead to error code 5001.
  • Server outage: Sometimes, Amazon Prime Video servers may go down for maintenance or due to unexpected technical issues. If this happens, you may get error code 5001 when you try to watch a video.
  • Account issue: If there is a problem with your Amazon Prime account, such as a suspended account or expired subscription, you may also get error code 5001.

Amazon Prime Video Error Code 5001: 6 Easy Solutions [No Skill Required]

Solution 1: Check your internet connection

  1. Check the lights on your modem and router. If any of the lights are red or flashing, there may be a problem with your internet connection.
  2. Try restarting your modem and router. This can often fix minor problems with your internet connection.
  3. Connect your device to your router with an Ethernet cable. This will bypass your Wi-Fi connection and help you troubleshoot the problem.
  4. Try connecting to a different Wi-Fi network. If you can connect to a different Wi-Fi network, the problem is likely with your home network.
  5. Run a speed test. This will help you determine if your internet speed is up to par. You can use a free online speed test service such as

Solution 2: Power Cycle Fire TV

  1. Restart the Fire TV through Settings > My Fire TV > About > Restart.
  2. Restart home network devices like the internet router or modem to refresh the connection.
  3. Connect to a different network. Create a hotspot network on your smartphone and connect your smart TV to that (this will be useful to understand if it’s a Wi-Fi error coming from the router). if Amazon Prime Video Keeps Kicking me Out, check out this guide.

Solution 3: Log Out & Update

1. Log out from the Prime Video app on your device (or your web browser, if you’re watching on your PC).
2. Restart your computer or connected device.
3. Ensure that your device or web browser has the latest updates.
4. Ensure that you’re not using the same account on multiple devices – you can only stream the same title to two devices at a time.
5. Check your Internet connection. You may need to restart your connected device and/or router.
6. Try and clear the cache and data on the Prime video app.

Solution 4: Clear Browser Cache and Cookies

Step 1: Click on the Tree Dot of your browser and click Settings

Step 2: Then, go to Privacy & Security and click on Clear Browsing Data

Step 3: Now, include ‘Cached Images and Files’ and ‘Cookies and Other Site Data’ in the process and set the Time Range to All Time.

Step 4: Finally, hit the Clear Data button to start the process.

Tap on the Clear data button

Once you have cleared the browsing history from your Prime Video account, re-login to check if the works.

Solution 5: Update Prime Video App

The following steps explain how to update Prime Video on Android: 

Step 1: Launch the Google Play Store from your app drawer. 

Step 2: Select My Apps & Games from your Profile

Step 3: Finally, find Prime Video and tap Update

You can update Prime Video on your iOS device by following the instructions below: 

Step 1: From your home screen, tap the App Store

Step 2: Then click on the Profile icon.

Step 3: The last step is to find Prime Video’s app and, tap on the Update button.

Solution 6: Contact Prime Video Support

If none of the above steps work, it’s time to reach out to Amazon Prime Video’s customer support. They can provide specific assistance for your account and device.


Amazon Prime Video Error Code 5001 can be a minor inconvenience, but with the right steps, you can quickly get back to enjoying your favorite movies and shows. Remember to check your internet connection, update your device, clear cache and cookies, and, if all else fails, seek help from Amazon Prime Video’s customer support.

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