Amazon Prime Video Not Working on Apple TV

If you’re trying to access Amazon Prime Video on your Apple TV and you’re having trouble, you’re not alone. Many users have reported that they’re unable to get Amazon Prime Video to work on their Apple TV 4K. In this blog post, we’ll explore some of the possible reasons why Amazon Prime Video might not be working on your Apple TV, and what you can do to fix it.

Why Amazon Prime Freeze on Apple TV?

There are a few possible reasons why Amazon Prime might freeze on your Apple TV. One possibility is that there is a problem with your internet connection. Another possibility is that there is an issue with the Amazon Prime app itself. Sometimes these sorts of problems can be fixed by simply restarting your Apple TV. If that doesn’t work, you may need to delete the Amazon Prime app and then reinstall it.

Of course, these are just a few possible explanations for why Amazon Prime might freeze on your Apple TV. If you’re still having trouble, it’s best to contact Amazon customer support for help.

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Fix: Amazon Prime Video Not Working on Apple TV

If you’re trying to watch Amazon Prime Video on your Apple TV and it’s not working, don’t worry – you’re not alone. There are a number of factors that can cause this problem, from technical issues to outdated software. But the good news is that there are also a number of ways to fix it.

In this article, we’ll run through a few different methods for getting Amazon Prime Video working on your Apple TV. We’ll start with the simplest fixes and work our way up to more advanced troubleshooting. So if you’re ready to get started, read on.

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Fix 1: Restart Apple TV:

You should restart your Apple TV in order to resolve various Apple TV issues, like the Amazon Prime app not working. Minor software issues can be resolved by restarting Apple TV. 

To restart Apple TV,

Step 1: Turn on your Apple TV

Step 2: go to Settings – System (General for 3rd generation).

Step 3: Then choose the Restart button from the list of choices.

Amazon Prime Not Working on Apple TV  4K

Please wait until the procedure is complete. Start the Amazon Prime app and check if it works. 

Fix 2: Update Apps on Apple TV

The following instructions will help you update the apps on your Apple TV and verify that Amazon Prime is working.  

Step 1: Open the Settings app on Apple TV and go to “Apps”.

Step 2: Go to the “Automatically Update Apps” button and Turn On.

Amazon Prime Video Not Working on Apple TV 4K

Step 3: Now, wait for the apps to be updated.

Fix 3: Check and Reset Your Internet.

Your network connection may also be the cause of Prime Video not loading or Slow issues. The problem with Amazon Prime is caused by slow or unstable internet connections. 

Check your network’s bandwidth by performing a speed test using

You should restart your router if the result indicates that the issue with your network is causing the issue. 

Once that has been performed, you can run another test to make sure everything is now reaching the indicated speed in your monthly plan. If your network is running slowly, ask your provider to resolve the issue. 

Amazon Prime Video also requires at least a 5-10 Mbps connection for smooth outages. Upgrade your plan if you are below the necessary bandwidth to avoid further inconveniences in the future. 

Fix 4: Check Amazon Prime Video Servers

The content delivered to Prime Video’s users is primarily provided by Prime Video’s servers. If you are getting random errors and Keeps Kicking me Out messages on the platform, it could mean that Amazon Prime Video servers are down. 

It is possible to confirm this by visiting third-party sites like Downdetector, which provide information about the current status of Prime Video’s servers and past problems it has faced. 

As long as Prime Video’s servers are down, all you can do is wait. You can’t fix any server-related problems yourself. 

Otherwise, follow the remaining steps below if Prime Video’s servers are working fine.

Fix 5: Update Apple TV

  1. Go to Settings > General > Software Updates and select Update Software.
  2. If there’s an update, download and install it.
  3. Wait for your Apple TV to download the update. Don’t disconnect or unplug your Apple TV until the update completes.

When the update has been downloaded, your Apple TV will restart, prepare the update, and install it. Apple TV will automatically restart after the update is complete.  

Fix 6: Reinstall Amazon Prime

  1. Go to Home Screen and choose App Store.
  2. Choose Purchased
  3. If you use Family Sharing, you can select a family member’s name to see their purchases.
  4. Find and select the Prime Video to reinstall.
  5. Select the download button. 

Fix 7: Reset Apple TV

  • Using your Apple TV remote, navigate to Settings on your Apple TV.
  • Select System > Reset. (On a third-generation Apple TV, you’d choose General > Reset.)
  • Your Apple TV will begin the reset process. This process may take some time, so be patient. When it’s done, your Apple TV will be restored to its original factory settings.

Fix 8: Turn off VPN

When streaming movies over VPNs such as Prime Video, Paramount+, HBO Max, and Netflix, there is a possibility that the VPN will interfere. A VPN allows you to bypass restrictions imposed by your ISP or other platforms on your network and protects your privacy. 

However, there are some VPNs that work inefficiently and can cause network slowdowns, especially if you connect to a slow server.

Fix 9: Contact Apple Support Center

If you are still unable to find a solution after trying all of the above methods, you should probably contact Apple Support. Your device will either be fixed for free or a replacement device will be provided if something is wrong with it.


We hope you found this article helpful. If you’re still having trouble with Amazon Prime Video not working on your Apple TV, please visit our Fix Guide Page and leave a comment. We would also appreciate it if you would share this article with your friends and family. Thank you for your support!

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