Bosses at Chris Hemsworth’s Centr fitness app have defended a free trial offer prompted by the Covid-19 disaster after customers complained they have been charged after making an attempt to withdraw from a subscription.
The Thor actor introduced in March that the app would offer free entry to his well being, fitness and well-being program for a six-week trial – with the phrases and circumstances stating that customers can be charged for a subscription after the interval expired.
In evaluations posted on Google Play, Apple’s App Store and social media, customers have complained that they have been charged US$99 for a reduced yearly plan on the finish of their trial, regardless of deleting the app and making an attempt to cancel their subscription.
A consultant of Centr defended the trial offer in a press release, telling WENN they “stand by” the circumstances of the offer and that an “auto renew” perform might be disabled, they’d try to resolve the complaints of those that imagine they deserve a refund.
“Centr’s extended free trial period was a genuine offer made with the intention of helping people to stay strong, healthy and calm during this challenging time,” they mentioned, earlier than stating that circumstances “outlining that if the trial was not cancelled within the six-week period, the customer’s nominated plan would be charged” are “clearly displayed” when customers enroll.
Offering to assist those that really feel ripped off they add: “We want to be especially mindful of our original intention to help people during this time. Therefore, we are working diligently to resolve any concerns from the one per cent of customers who have reported issues relating to the free-trial offer.”
Users who have been charged on the finish of the trial complained that the charge was one they may unwell afford as a result of financial turmoil created by the coronavirus. One, Peta Heys, raged in a assessment on Google Play that the coverage “unkind” as their wage had been lower. Others fumed that they discovered themselves unable to cancel, regardless of contacting buyer providers.
Representatives of Hemsworth didn’t instantly reply to a request for remark.