Fix ‘Cannot connect’ Error on HBO Max

Have you been wondering why there is an error seen, “Can’t connect” on HBO Max?

Watching your favorite movie or TV show on HBO Max can be quite frustrating when you receive annoying error messages. The only challenge with HBO Max is finding the time to watch all the award-winning titles on the platform. 

There are some bugs and errors with HBO Max, just like any other streaming service. 

It has been reported by several users that users are unable to connect due to a ‘Can’t Connect’ error message on HBO Max.  It’s common for this problem to occur when you log in to your account, but you can also see it while you navigate the interface.

Our knowledge indicates that the ‘Can’t Connect error on HBO Max‘ occurs when your internet connection is down, or when HBO Max’s servers are down. Also check our guide How to Fix HBO Max Not Working on Samsung Smart TV

12 Ways to Fix ‘Cannot connect’ Error on HBO Max

In order to help you fix the ‘Can’t Connect’ error on HBO Max, we have listed the best ways to fix it. 

It’s time to get started!

1. Check and Reset Your Internet.

Your network connection may also be the cause of HBO Max connection errors. The ‘Can’t Connect’ error message on HBO Max is caused by slow or unstable internet connections. 

Check your network’s bandwidth by performing a speed test using Speedtest.net

‘Cannot connect’ Error on HBO Max
check on Speedtest.net

You should restart your router if the result indicates that the issue with your network is causing the issue. 

Once that has been performed, you can run another test to make sure everything is now reaching the indicated speed in your monthly plan. If your network is running slowly, ask your provider to resolve the issue. 

HBO Max also requires at least a 5 Mbps connection for smooth outages. Upgrade your plan if you are below the necessary bandwidth to avoid further inconveniences in the future. 

Must Read: HBO Max Buffering Issues? Here’s The Fix!

2. Check HBO Max Servers.

The content delivered to HBO Max’s users is primarily provided by HBO Max’s servers. If you are getting random error messages on the platform, it could mean that HBO Max’s servers are down. 

It is possible to confirm this by visiting third-party sites like Downdetector, which provide information about the current status of HBO Max’s servers and past problems it has faced. 

As long as HBO’s servers are down, all you can do is wait. You can’t fix any server-related problems yourself. 

Otherwise, follow the remaining steps below if HBO Max’s servers are working fine.

3. Try Watching Another Show.

Watching a particular movie or TV show may result in an error message saying ‘Can’t Connect’ on HBO Max. Generally, this means that a temporary error exists with the show you are trying to play. 

If the error message still appears, please check the media library by playing random shows. 

You may be experiencing an issue with your initial title only if other shows are working fine. Follow the final step below to report the issue to HBO Max. 

4. Check If Your Device Is Supported

HBO Max can only be accessed through a streaming device compatible with HBO Max. You can check the Help Center to see if your system is listed on their list of compatible devices if you are unsure whether HBO Max works with your current device. 

Try checking if you own any other devices that are compatible with HBO Max if HBO Max does not work on your device. If you have the budget, you can also access HBO Max through any browser, or you can purchase a supported device. 

Read: Netflix Not Working on LG TV? Here’s How to Fix it.

5. Re-Login to Your Account. 

There may have been a bug or glitch that caused HBO Max’s servers to go down, or your account data may have been corrupted. For this situation, we recommend signing out of your current session and waiting for a few minutes before signing back in. 

Here’s how to sign out of your HBO Max account on your mobile device: 

Step 1: Go to the HBO Max app on your home screen and tap the Profile icon. 

Step 2: Then, tap the Gear icon to open the Settings page. 

Step 3: To end your session, click the Sign Out button at the bottom of the page. 

hbo max not working
Click on the Sign Out button

To stop your current HBO Max session on your browser, follow these steps:

Step 1: Visit HBO Max’s website using your browser.

Step 2: Then, click on your profile icon to access your Account Menu

Step 3: Finally, click the Sign Out button to log out of your account. 


hbo max oops something went wrong
Tap on Sign Out Button

After logging out of your HBO Max account, wait for two to three minutes before logging back in. 

Check if the ‘Can’t Connect’ error still occurs after using HBO Max for a few minutes. 

Also Read: HBO Max Sound not Working? Here’s The Fix!

6. Clear Browser Cache and Cookies

Step 1: Click on the Tree Dot of your browser and click Settings

Step 2: Then, go to Privacy & Security and click on Clear Browsing Data

Step 3: Now, include ‘Cached Images and Files’ and ‘Cookies and Other Site Data’ in the process and set the Time Range to All Time.

Step 4: Finally, hit the Clear Data button to start the process.

hbo max can't play video
Click on Clear data

Step 5: If the error message still occurs, go back to HBO Max and check if it occurs there as well. 

7. Run Malwarebytes

A device infected with malware or viruses could display error messages on any platform. The presence of viruses on your system can consume your bandwidth and resources, resulting in applications like HBO Max reporting error messages. 

Please download the Malwarebytes software on your device and use the ‘Full System Scan’ tool to confirm this. The program will search for and automatically remove all infected files throughout your directory. 

The Malwarebytes Software is available for Android, iOS, Windows, and macOS users. 

8. Clear HBO Max App Data on Android

Clear your HBO Max app’s data on a device with an Android operating system so that no corrupted files are used. 

To delete HBO Max app data from your Android device, follow the steps below. 

Step 1: First, open the Settings on your Android device. 

Step 2: After that, tap on HBO Max under the Apps tab. 

Step 3: Next, tap on the Storage tab and tap the Clear Data button.

It will be necessary for you to re-login to HBO Max after clearing the HBO Max app data. After getting the app up and running, check if the error still appears for several minutes.

9. Update HBO Max App

As part of its commitment to maintaining a functioning application on all devices that HBO Max supports, HBO Max releases timely updates. Try to see if a new update can fix any error messages you receive on HBO Max. 

The following steps explain how to update HBO Max on Android: 

Step 1: Launch the Google Play Store from your app drawer. 

Step 2: Select My Apps & Games from your Profile

Step 3: Finally, find HBO Max and tap Update

You can update HBO Max on your iOS device by following the instructions below: 

Step 1: From your home screen, tap the App Store

Step 2: Then locate HBO Max in your Profile.

Step 3: The last step is to install HBO Max’s latest version by tapping on the Update button.

To learn how you can update HBO Max on Set-top boxes, Android TVs, and other similar devices, please visit the Help Center.

After you have updated HBO Max, try watching several shows to see if the error message still appears.

10. Turn off VPN

When streaming movies over VPNs such as Netflix, HBO Max, and Hulu, there is a possibility that the VPN will interfere. A VPN allows you to bypass restrictions imposed by your ISP or other platforms on your network and protects your privacy. 


hbo max can't connect
Turn off VPN

However, there are some VPNs that work inefficiently and can cause network slowdowns, especially if you connect to a slow server.

Access HBO Max first by turning off your VPN if you receive an error message that claims ‘Can’t connect.  

11. Reinstall HBO Max. 

You can try reinstalling HBO Max if your update failed. When the server went down or during an update failure, it is possible that some installation files became corrupt. It’s a good idea to install HBO Max again to make sure that you have a working copy. 

Follow the steps below to reinstall HBO Max on Android: 

Step 1: First, Find HBO Max by opening your application drawer. 

Step 2: Hold down the app icon until the options menu appears. 

Can't Connect' Error on HBO Max
Tap Uninstall

Step 3:Then, tap Uninstall after which HBO Max will be deleted.

Step 4:To do this, go to the Google Play Store and reinstall HBO Max

Here’s how you can reinstall HBO Max on iOS: 

Step 1: From the home screen, tap and hold HBO Max’s icon to select it.

'Can't Connect' Error on HBO Max
Tap on Remove app

Step 2: Then tap on Remove App.

Step 3: Then open your iOS device’s App Store and reinstall HBO Max

To reinstall HBO Max on Smart TVs, Consoles, or Set-top boxes, please visit the Help Center and look for the specific instructions for your device. 

Check if the error message occurs after reinstalling HBO Max by playing a few shows.

12. Report the Problem to HBO Max

In this case, we suggest you consult the experts if none of the methods you have tried so far worked. 

HBO Max’s team may need to give your account or device extra attention due to a severe issue. To report a problem, visit HBO Max’s Help Center and contact customer service.

Result

Please include the details of your account, your device, and a screenshot of the error on your report so HBO’s team can help you. 

We have completed our guide for fixing the ‘Can’t Connect’ error on HBO Max. You can leave your questions and concern in the comments section, and we will respond as soon as possible. 

Please share this guide if it helped you. 🙂

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