HBO Max Can't Play Title on Samsung TV

Have you been wondering why there is an error seen, “Can’t Play Title” on HBO Max?

Watching your favorite movie or TV show on HBO Max can be quite frustrating when you receive annoying error messages. The only challenge with HBO Max is finding the time to watch all the award-winning titles on the platform. 

There are some bugs and errors with HBO Max, just like any other streaming service. 

It has been reported by several users that users are unable to play the video to a ‘Can’t Play Title’ or oops something went wrong error message on HBO Max.  It’s common for this problem to occur when you log in to your account, but you can also see it while you navigate the interface.

Our knowledge indicates that the ‘Can’t Play Title on Samsung TV‘ occurs when your internet connection is not working, or when HBO Max’s servers are down.

13 Ways to Fix ‘HBO Max Can’t Play Title on Samsung TV’ 2022

HBO Max Can't Play Title on Samsung TV

In order to help you fix the ‘HBO Max Can’t Play Title’ error on Smart TV, we have listed the best ways to fix it. 

It’s time to get started!

1. Check and Reset Your Internet.

Your network connection may also be the cause of HBO Max connection errors. The ‘Can’t Play Title’ error message on HBO Max is caused by slow or unstable internet connections. 

Check your network’s bandwidth by performing a speed test using Speedtest.net

Cant Play Title Error
check on Speedtest.net

You should restart your router if the result indicates that the issue with your network is causing the issue. 

Once that has been performed, you can run another test to make sure everything is now reaching the indicated speed in your monthly plan. If your network is running slowly, ask your provider to resolve the issue. 

HBO Max also requires at least a 5 Mbps connection for smooth outages. Upgrade your plan if you are below the necessary bandwidth to avoid further inconveniences in the future. 

Must Read: HBO Max Buffering Issues? Here’s The Fix!

2. Check HBO Max Servers.

The content delivered to HBO Max’s users is primarily provided by HBO Max’s servers. If you are getting random error messages on the platform, it could mean that HBO Max’s servers are down. 

It is possible to confirm this by visiting third-party sites like Downdetector, which provide information about the current status of HBO Max’s servers and past problems it has faced. 

As long as HBO’s servers are down, all you can do is wait. You can’t fix any server-related problems yourself. 

Otherwise, follow the remaining steps below if HBO Max’s servers are working fine.

3. Try Watching Another Show.

Watching a particular movie or TV show may result in an error message saying ‘Can’t Play Title’ on Samsung TV. Generally, this means that a temporary error exists with the show you are trying to play. 

If the error message still appears, please check the media library by playing random shows. 

You may be experiencing an issue with your initial title only if other shows are working fine. Follow the final step below to report the issue to HBO Max. 

Are you Looking for HBO Max won’t Load or Play Videos? Check out this post.

4. Check If Your Device Is Supported

HBO Max can only be accessed through a streaming device compatible with HBO Max. You can check the Help Center to see if your system is listed on their list of compatible devices if you are unsure whether HBO Max works with your current device. 

Try checking if you own any other devices that are compatible with HBO Max if HBO Max does not work on your device. If you have the budget, you can also access HBO Max through any browser, or you can purchase a supported device. 

5. Re-Login to Your Account. 

There may have been a bug or glitch that caused HBO Max’s servers to go down, or your account data may have been corrupted. For this situation, we recommend signing out of your current session and waiting for a few minutes before signing back in. 

Here’s how to sign out of your HBO Max account on your mobile device: 

Step 1: Go to the HBO Max app on your home screen and tap the Profile icon. 

Step 2: Then, tap the Gear icon to open the Settings page. 

Step 3: To end your session, click the Sign Out button at the bottom of the page. 

6. Update HBO Max

HBO max Can’t Play Title on your Samsung TV can be fixed by updating your HBO max to the latest version.

Please follow the steps below to update HBO max:

  1. On your Samsung TV, go to the home screen.
  2. Select your apps.
  3. Go to the top right side of the screen and select the settings (gear icon).
  4. Then click the updates tab.
  5. Find HBO max and update it.

It does not work after updating, you will need to reboot it. There are some people who are unable to update HBO max due to an unsupported version error. HBO Max is unable to update because Samsung’s memory is full on your tv. The following steps should help you resolve the issue.

7. Delete or Reinstall HBO Max

If HBO max cant play the title on your Samsung smart tv, you can try reinstalling HBO max. Doing so will eliminate temporary issues with HBO max and make your Samsung smart tv work as normal. Follow the steps below to reinstall HBO Max.

  1. Select apps on your home screen.
  2. Click on Settings.
  3. Choose HBO max and click on delete.
  4. Search for HBO max in the search bar.
  5. Download HBO Max and install it on your Samsung TV.

8. Reset Samsung Smart hub Settings

According to many Samsung smart tv users, resetting the Samsung smart hub fixed the Can’t Play Title error. Following these steps will help you reset Samsung smart tv for HBO max to work again.

Reset Samsung Smart hub Settings
Source: Lifewire
  1. On your Samsung smart TV, go to Settings.
  2. Click on support.
  3. Select the self-diagnosis option.
  4. Go to the smart hub and select Reset.

9. Reset your Samsung Network

After resetting the network settings on your Samsung smart TV, some users reported that they could watch the HBO Max Cant play title on their Samsung TV. To reset the network settings, follow the steps below.

  1. On your Samsung remote, press the home button.
  2. Click on Settings>General>select Network, then tap OK.
  3. Click on Reset Network, then select Yes.
  4. If you selected a wired or wireless network during the reset, choose Network Settings and click Ok.
  5. Select your network name and enter your password.

Once your Samsung smart TV is connected to your network, check if you can watch the HBO Max app.

10. Software Update

Your Samsung smart TV software may be out of date if you haven’t updated it for a long time. If you want to ensure the Cant Play title works properly, try updating your Samsung smart TV.

Software Update on Samsung TV
  1. Press the home button on the Samsung remote.
  2. Go to the settings by pressing the left arrow key
  3. Scroll down and select the support option.
  4. To update the software, select the software update option and press ok (if it is greyed out, then flip to TV mode and select software update.)
  5. To update your software, select update now.

11. Turn off VPN

When streaming movies over VPNs such as Netflix, HBO Max, and Hulu, there is a possibility that the VPN will interfere. A VPN allows you to bypass restrictions imposed by your ISP or other platforms on your network and protects your privacy. 


HBO max can't play title
Turn off VPN

However, there are some VPNs that work inefficiently and can cause network slowdowns, especially if you connect to a slow server.

Access HBO Max first by turning off your VPN if you receive an error message that claims ‘Can’t Play Title.  

12. Report the Problem to HBO Max

In this case, we suggest you consult the experts if none of the methods you have tried so far worked. 

HBO Max’s team may need to give your account or device extra attention due to a severe issue. To report a problem, visit HBO Max’s Help Center and contact customer service.

13. Factory Reset your Samsung TV

The next step is to perform a factory reset if none of the previous methods worked. Fixing this issue will help your TV.

  1. First, press the Samsung menu button.
  2. Then press Enter to open the support option.
  3. Click on “Self-diagnosis” and press enter. Then select “Reset” and press enter.
  4. Your security pin is 0000 or the default pin is 0000. You may also need to confirm it by clicking Yes.

Final Result

Please include the details of your account, your device, and a screenshot of the error on your report so HBO’s team can help you. 

We have completed our guide for fixing the ‘HBO Max Can’t Play Title’ error on Samsung Smart TV. You can leave your questions and concern in the comments section, and we will respond as soon as possible. 

Please share this guide if it helped you. 🙂

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