Would you like to know why HBO Max Sound is not working on your device? Here’s The easy Fix!
HBO Max currently ranks among the best movie streaming services in the market, but it is not directly competing with Netflix, Hulu, or other competing platforms. In addition to the latest HBO titles, it contains classics such as Game of Thrones, Silicon Valley, The Sopranos, and many others.
HBO Max has performed well since its release, and most users enjoy using it. Although HBO Max started out great, problems can still occur from time to time no matter how excellent it is.
There have been reports from several users that HBO Max Sound is not working and they are unable to watch their favorite shows.
The only show without sound I would watch is A Quiet Place, so this can be really annoying to watch. 😀
Aside from that, audio issues often occur when your device is incompatible or has outdated software. HBO Max’s issue could also be caused by corrupt drivers or troublesome servers.
How to Fix HBO Max Sound not Working on Smart TV, Android and iOS Devices
To assist you, we’ve created a guide regarding how to fix the Sound issue on HBO Max when watching a movie or TV show.
It’s time to get started!
Solution 1: Check HBO Max Servers Status
If Sound is not working on HBO Max, you should check the status of its servers first. This can be done with tools like Downdetector, a third-party service.
Until HBO Max resolves the issue on its end, it is best to wait until the servers are up and running again.
If, however, nothing is wrong with HBO Max’s servers, proceed to the following method.
Solution 2: Check Volume on Device
If you do not hear HBO Max audio, there is a possibility that the volume on your device has been turned down. If you are not able to hear anything while watching the show, make sure the volume is turned up on your device.
Solution 3: Turn Off Bluetooth on Device
Recently, your streaming device may have been connected to a Bluetooth headset or speaker. The device may still be sending the signal even if it is turned off, as it may still be sending it to the Bluetooth device.
You can fix this issue by disabling the Bluetooth connection on your device.
To turn off Bluetooth on Android, enter Settings and tap the toggle switch next to the Bluetooth tab. To access Quick Settings, swipe down from the top of the screen.
If you have an iOS device, you can disable Bluetooth through the Control Center or by going to Settings > Bluetooth and turning off the toggle switch.
You should now go to HBO Max and check if the problem has been fixed.
Solution 4: Disable Do Not Disturb on iOS
Do Not Disturb is a feature on iOS devices that disables sound notifications for emails, messages, and chats. Do Not Disturb does not affect media playback, but it may have happened because of a bug or glitch that disabled your device’s speakers.
It may be helpful to switch off the Do Not Disturb feature on your iOS device in order to resolve this issue.
Solution 5: Check HDMI Connection on Smart TV
Try checking your HDMI cables for physical damage if you are using set-top boxes, Android TVs, or similar devices. The video signal is working on some cables, but the audio wires for sound output are already damaged.
If HBO Max audio is not working on your device, you can also switch the ends of the HDMI cable or use a different one.
Try connecting your TV to another HDMI port and see if the problem goes away. Fix HDMI Ports not Working on Samsung TV
Solution 6: Use Stereo Sound
TVs and set-top boxes that feature speakers use Dolby Digital Output. The problem may be caused by the fact that some HBO Max titles might not be compatible with this kind of audio output.
Try using stereo sound instead of Dolby Digital Output to resolve this problem. To disable Dolby Digital Output on your streaming device, go to Settings > Display & Sound > Audio.
Solution 7: Try Using A Different Audio Device
In case your current earphones or speakers do not work with HBO Max, try using another audio device. This can be due to a malfunctioning output device or damaged wires.
If the audio is now working on HBO Max, try switching to a different speaker or earphone. As an alternative, you may also want to try using a different AUX cable for your speakers.
Solution 8: Re-Login to Your Account
There may have been a bug or glitch that caused HBO Max’s servers to go down, or your account data may have been corrupted. For this situation, we recommend signing out of your current session and waiting for a few minutes before signing back in.
Here’s how to sign out of your HBO Max account on your mobile device:
Step 1: Go to the HBO Max app on your home screen and tap the Profile icon.
Step 2: Then, tap the Gear icon to open the Settings page.
Step 3: To end your session, click the Sign Out button at the bottom of the page.
To stop your current HBO Max session on your browser, follow these steps:
Step 1: Visit HBO Max’s website using your browser.
Step 2: Then, click on your profile icon to access your Account Menu.
Step 3: Finally, click the Sign Out button to log out of your account.
After logging out of your HBO Max account, wait for two to three minutes before logging back in.
When you’re done, log back into HBO Max to see if you have resolved the issue.
Solution 9: Clear Browser Cache and Cookies
Step 1: Click on the Tree Dot of your browser and click Settings.
Step 2: Then, go to Privacy & Security and click on Clear Browsing Data.
Step 3: Now, include ‘Cached Images and Files’ and ‘Cookies and Other Site Data’ in the process and set the Time Range to All Time.
Step 4: Finally, hit the Clear Data button to start the process.
Once you have cleared the browsing history from your HBO Max account, re-login to check if the audio now works.
Solution 10: Clear HBO Max App Data on Android
Clear your HBO Max app’s data on a device with an Android operating system so that no corrupted files are used.
To delete HBO Max app data from your Android device, follow the steps below.
Step 1: First, open the Settings on your Android device.
Step 2: After that, tap on HBO Max under the Apps tab.
Step 3: Next, tap on the Storage tab and tap the Clear Data button.
It will be necessary for you to re-login to HBO Max after clearing the HBO Max app data. After getting the app up and running, check if the error still appears for several minutes.
Solution 11: Update HBO Max App
As part of its commitment to maintaining a functioning application on all devices that HBO Max supports, HBO Max releases timely updates. To fix the audio issue, update HBO Max on your device.
The following steps explain how to update HBO Max on Android:
Step 1: Launch the Google Play Store from your app drawer.
Step 2: Select My Apps & Games from your Profile.
Step 3: Finally, find HBO Max and tap Update.
You can update HBO Max on your iOS device by following the instructions below:
Step 1: From your home screen, tap the App Store.
Step 2: Then locate HBO Max in your Profile.
Step 3: The last step is to install HBO Max’s latest version by tapping on the Update button.
To learn how you can update HBO Max on Set-top boxes, Android TVs, and other similar devices, please visit the Help Center.
Solution 12: Update Your Device
The speakers or audio device may not work due to a problem with your device’s operating system. This can be resolved by updating the software on your device.
For Android users, you can update your device by following these steps:
Step 1: On your device, open the Settings app and scroll down to the bottom.
Step 2: Next, tap About or About Phone and select Software Updates.
Step 3: Finally, if your system needs to be updated, click the Download and Install button.
You can check for updates on iOS by doing the following:
Step 1: On your device, click on Settings.
Step 2: Go to the General tab and tap Software Updates.
Step 3: Click Download and Install to finish updating your device.
Check HBO Max to see if the audio is working again after updating your device.
Solution 13: Reinstall HBO Max
You can try reinstalling HBO Max if your update failed. When the server went down or during an update failure, it is possible that some installation files became corrupt. It’s a good idea to install HBO Max again to make sure that you have a working copy.
Follow the steps below to reinstall HBO Max on Android:
Step 1: First, Find HBO Max by opening your application drawer.
Step 2: Hold down the app icon until the options menu appears.
Step 3:Then, tap Uninstall after which HBO Max will be deleted.
Step 4:To do this, go to the Google Play Store and reinstall HBO Max.
Here’s how you can reinstall HBO Max on iOS:
Step 1: From the home screen, tap and hold HBO Max’s icon to select it.
Step 2: Then tap on Remove App.
Step 3: Then open your iOS device’s App Store and reinstall HBO Max.
Solution 14: Report the Problem to HBO Max
We suggest stepping aside if none of the steps above worked for you so that the experts can handle the situation.
To report HBO Max’s audio output issue, go to the Help Center and contact customer support. In your request for assistance, consider including your account details, the device you are using, and the shows you are trying to watch so the process can run more smoothly.
In summary, here is how to fix the HBO Max Sound problem when it doesn’t work with your device. Feel free to leave a comment if you have any questions or concerns, and we’ll get back to you as soon as we can.
Please share this guide if it helped you. 🙂