Paramount Plus is a popular streaming service that offers a wide range of content, including TV shows, movies, and live sports. However, some Samsung TV users have reported issues with the Paramount Plus app not working on their devices. This can be frustrating, especially for those who have paid for a subscription to the service.
There are several reasons why is paramount plus not working on Samsung tv. It could be due to outdated app versions, network issues, or compatibility problems between the app and the TV. Fortunately, there are several simple fixes that users can try to resolve these issues and get back to streaming their favorite content.
Check Network Connection
One of the most common reasons why Paramount Plus may not be working on a Samsung TV is due to issues with the network connection. If the network connection is weak or unstable, it can cause buffering, freezing, or other streaming issues. Here are some steps to check the network connection:
Restart Router
The first step is to restart the router. This can help to refresh the network connection and clear any temporary issues. To restart the router, follow these steps:
- Unplug the power cable from the router.
- Wait for 30 seconds.
- Plug the power cable back into the router and wait for it to restart.
Once the router has restarted, try to launch Paramount Plus again and see if the issue is resolved.
Check Wi-Fi Signal Strength
If restarting the router does not work, the next step is to check the Wi-Fi signal strength. A weak Wi-Fi signal can cause streaming issues, so it’s important to ensure that the Samsung TV is close enough to the router and that there are no obstacles blocking the signal. Here are some steps to check the Wi-Fi signal strength:
| Step | Description |
|---|---|
| Step 1 | Press the Home button on the Samsung TV remote control. |
| Step 2 | Select Settings. |
| Step 3 | Select General. |
| Step 4 | Select Network. |
| Step 5 | Select Network Status. |
On the Network Status screen, the Wi-Fi signal strength will be displayed. If the signal strength is weak, try moving the Samsung TV closer to the router or removing any obstacles that may be blocking the signal. Alternatively, consider using a Wi-Fi extender or a wired Ethernet connection for a stronger and more stable network connection.
Check Device Compatibility
Ensure TV Meets Requirements
Before attempting to use the Paramount Plus app on your Samsung TV, it is important to ensure that your TV meets the requirements to run the app. According to the Paramount Plus website, the app is currently only available on Samsung televisions from 2017 or newer. If you are unsure of the year your Samsung TV was built, you can use your model number to find out.
To check if your Samsung TV is compatible with the Paramount Plus app, follow these steps:
- Press the Home button on your Samsung TV’s remote control to open the smart hub.
- Click Settings in the smart hub menu.
- Select the Apps tab.
- Click System Apps.
- Select the Paramount Plus app.
- If the app is not available to install, your TV may not be compatible with the app.
Update TV Software
If your Samsung TV meets the requirements to run the Paramount Plus app, but the app is still not working, it may be necessary to update your TV software.
To update the software on your Samsung TV, follow these steps:
- Press the Home button on your Samsung TV’s remote control to open the smart hub.
- Click Settings in the smart hub menu.
- Select the Support tab.
- Click Software Update.
- Select Update Now.
- If an update is available, follow the on-screen instructions to install the update.
After updating your TV software, try launching the Paramount Plus app again to see if the issue has been resolved.
Check Paramount Plus App
One of the first things to do when experiencing issues with the Paramount Plus app on a Samsung TV is to check the app itself. Here are a few steps to take:
Update App
Make sure the Paramount Plus app is up to date. If not, update it to the latest version. To check for updates:
- Go to the app store on the Samsung TV.
- Find the Paramount Plus app.
- Check if there is an update available.
- If there is an update available, install it.
Clear Cache and Data
Clearing the cache and data can help resolve issues with the app. To clear cache and data:
- Go to the settings menu on the Samsung TV.
- Select “Apps”.
- Find the Paramount Plus app and select it.
- Select “Storage”.
- Select “Clear cache” and “Clear data”.
- Restart the Samsung TV and open the Paramount Plus app again.
Reinstall App
If the previous steps did not work, try uninstalling and reinstalling the Paramount Plus app. To do this:
- Go to the app store on the Samsung TV.
- Find the Paramount Plus app.
- Select “Uninstall”.
- Restart the Samsung TV.
- Go back to the app store and reinstall the Paramount Plus app.
- Open the app and see if the issue has been resolved.
Also Read: Paramount Plus App not Working on LG Smart TV
Reboot your Samsung Smart TV
The problem may be caused by a temporary glitch or a corrupted cache. In order to fix that, you can follow the steps below to do a cold boot and Hard reset on your Samsung smart TV.
1. Cold boot Samsung TV
Keep holding the power button on your Samsung TV remote for five to ten seconds. Afterward, your TV will restart, and you can launch the Paramount Plus app to check if you can watch or not.
2. Hard Reset Samsung smart tv
Here’s what you need to do:
- Disconnect your smart tv and router from the power source.
- Now, wait for 5 to 10 minutes.
- First, make sure your router is turned on completely.
- You can now turn on your smart TV.
- Connect your Samsung TV to the internet via WiFi.
Try launching Paramount Plus App again and see if there are any issues with it.
Power Cycle your Samsung Smart TV
Try doing a power cycle to fix the problem after your Samsung TV failed to start after a cold boot. Paramount+ not working on Samsung TV can be resolved by doing this.
- Remove the Samsung tv and router power plugs.
- Connect the devices after a moment and let them boot.
- Now you need to connect your device to your WiFi network.
- See if your Samsung TV works properly with Paramount App.
Deregister your Device
Many Samsung TV users have reported being able to fix Paramount App problems by de-registering the device. Here are the steps for deregistering your device:
- Visit the Paramount App home page.
- Next, click on Settings.
- Choose “deregister your device” here.
- Click on deregister device and select ok for confirmation.
- Enter your login details in Paramount app.
Check if the Paramount app can be accessed on your Samsung TV after reregistering your device.
Reset your Samsung Network
After resetting the network settings on your Samsung smart TV, some users reported that they could watch Paramount Plus on their Samsung TV. To reset the network settings, simply follow the steps below.
- On your Samsung remote, press the home button.
- Click on Settings>General>select Network, then tap OK.
- Click on Reset Network, then select Yes.
- If you selected a wired or wireless network during the reset, choose Network Settings and click Ok.
- Select your network name and enter your password.
Once your Samsung smart TV is connected to your network, check if you can watch Paramount Plus.
Fix 7: Hard Reset your Samsung TV
The next step is to perform a factory reset if none of the previous methods worked. Fixing this issue will help your TV.
- First, press the Samsung menu button.
- Then press enter to open the support option.
- Click on “Self-diagnosis” and press enter. Then select “Reset” and press enter.
- Your security pin is 0000 or the default pin is 0000. You may also need to confirm it by clicking Yes.
Bottom Line:
We hope that this article has helped you identify the reason why the paramount app not working on samsung tv. If you have any further questions or need our help with your Samsung Smart TV, please feel free to leave a comment below, or contact us using the link at the bottom right side of this page.
