If you are an Amazon Prime Video user, you may have experienced the frustration of the app crashing on your Roku device. This issue has been reported by many users and can occur on various Roku models. If Prime Video Keeps Kicking me Out of the streaming session, click here for the troubleshooting guide.
There are several reasons why Prime Video keeps crashing on Roku. One possible cause is an outdated version of the app or the Roku software. Another reason could be a poor internet connection or insufficient memory on your Roku device. In some cases, the issue may be related to a bug or glitch in the app itself.
If you are experiencing this issue, there are several steps you can take to fix it. These include updating the Prime Video app and the Roku software, checking your internet connection, clearing the cache on your Roku device, uninstalling and reinstalling the app, or performing a factory reset on your Roku device. By following these steps, you can hopefully resolve the issue and get back to enjoying your favorite shows and movies on Prime Video.
Common Causes of Prime Video Keeps Crashing on Roku
If you’re experiencing issues with Amazon Prime Video crashing on Roku, you’re not alone. There are several common causes of this problem that you should be aware of. In this section, we’ll take a closer look at some of the most common causes of amazon prime keeps crashing on Roku.
Outdated Software
One of the most common causes of Prime Video crashing on Roku is outdated software. If your Roku device or the Prime Video app is not up to date, it can cause issues with the app. Make sure to check for updates regularly and install them as soon as they become available.
Poor Internet Connection
Another common cause of prime video keeps crashing on Roku tv is a poor internet connection. If your internet connection is slow or unstable, it can cause issues with streaming video. Try resetting your router and modem, and move your Roku device closer to your router if possible.
Overheating Device
If your Roku device is overheating, it can cause issues with Prime Video crashing. Make sure your Roku device is not placed in a confined space or near other heat sources. You can also try unplugging your device for a few minutes to let it cool down before using it again.
How to Fix Prime Video Keeps Crashing on Roku
Restart Roku Device
One of the most common solutions to fix Prime Video crashing on Roku TV is to restart your Roku device. This simple step can help clear up any temporary issues that may be causing the app to crash. To restart your Roku device, follow these steps:
- Press the Home button on your Roku remote
- Select Settings
- Select System
- Select System Restart
- Wait for your Roku device to restart and try launching Prime Video again
Check for System Updates
Another solution is to check for any available system updates for your Roku device. This can help ensure that your device is running the latest software, which can help prevent app crashes. To check for system updates, follow these steps:
- Press the Home button on your Roku remote
- Select Settings
- Select System
- Select System Update
- Select Check Now
- If an update is available, select Update
- Wait for the update to complete and try launching Prime Video again
Clear Cache and Data
Clearing the cache and data for the Prime Video app can also help fix app crashes. To clear cache and data, follow these steps:
- Press the Home button on your Roku remote
- Select Settings
- Select Apps
- Select Prime Video
- Select Clear cache
- Select Clear data
- Wait for the process to complete and try launching Prime Video again
Reinstall Prime Video App
If the above solutions do not work, you can try uninstalling and reinstalling the Prime Video app. To do this, follow these steps:
- Press the Home button on your Roku remote
- Select Settings
- Select Apps
- Select Prime Video
- Select Remove Channel
- Wait for the app to uninstall and then reinstall it from the Roku Channel Store
- Try launching Prime Video again
Logging Out of the App
Finally, logging out of the Prime Video app and then logging back in can also help fix app crashes. To log out of the app, follow these steps:
- Open the Prime Video app on your Roku device
- Select Settings
- Select Your Account
- Select Deregister Your Device
- Confirm that you want to deregister your device
- Log back into the app and try launching Prime Video again
Contacting Support
Contacting Prime Video Support
If you have tried all the troubleshooting steps and Prime Video keeps crashing on your Roku, it may be time to contact Prime Video Support. Here are the steps to follow:
- Go to the Prime Video Help & Customer Service page.
- Click on the “Contact Us” button.
- Choose the issue you are experiencing from the drop-down menu.
- Select the contact method you prefer: phone, email, or chat.
- Follow the instructions provided to get in touch with a support representative.
Be sure to have your Roku device and Prime Video account information handy when you contact support. They may ask for this information to help troubleshoot the issue.
Contacting Roku Support
If you have tried all the troubleshooting steps and Prime Video keeps crashing on your Roku, it may be time to contact Roku Support. Here are the steps to follow:
- Go to the Roku Support page.
- Click on the “Contact Support” button.
- Choose the issue you are experiencing from the drop-down menu.
- Select the contact method you prefer: phone, email, or chat.
- Follow the instructions provided to get in touch with a support representative.
Be sure to have your Roku device information handy when you contact support. They may ask for this information to help troubleshoot the issue. In some cases, contacting support may be the only solution to resolve the issue. Be patient and provide as much information as possible to help the support representative understand the problem.
Conclusion
Prime Video is a popular streaming service that is widely used by Roku users. However, it can be frustrating to experience crashes when trying to watch your favorite shows or movies. After researching various sources and user forums, we have compiled some of the most effective solutions to fix the issue.
