A number of Snapchat users have reported that their Snapchat lenses are not working normally. Those who try to load or update their lenses also have trouble. We can get completely confused by getting involved in situations like these.
Snapchat lenses not working on Android and ios mobile devices properly due to several reasons. Here we’ll go over all those irritating reasons one by one so you can once again have fun with your lenses.
Why Snapchat Lenses Not Working on Android and iPhone?
What is the reason why Snapchat lenses don’t work on Android and iPhone devices?
A user’s face was filled with sadness due to last year’s update in which lenses were no longer available. Snapchat releases an update after it realizes the problems, resolving the lens problem. These issues are no longer an issue for users after that update.
This time you won’t have to worry about Snapchat lenses if you are still experiencing a problem. The following section provides a few tips that will allow you to once again have fun with your lenses.
Okay, We’re ready to start
Also Read: How To Fix Snapchat Won’t Load Snaps or Stories
Fix 1: Update your Android and iOS Device
Snapchat Lenses may not appear within the app if you are running an outdated version of the software. Older versions of your phone software and newer versions of Snapchat will not work well together and vice versa. This problem affects both Android and iOS users and a simple software update is one of the fastest ways to solve this problem.
If you are on an iOS device, you must do the following to start the software update:
Settings> General> Software update
In case there are pending updates, they will appear in the Software Update window. The Settings app itself will also indicate a pending update shown within a red circle in the app. Once you finish updating your device, launch Snapchat to see if you can use the lenses.
If you are using an Android device do this:
Settings> Software update> Check for updates> Tap ‘OK’> Install update if one is available.
Menu> Settings> About phone> Software update
Depending on the version, one of the two options above will take you to the latest version of Android if you don’t already have it.
Once the software is updated on any of the models; check if your Snapchat lenses are working. Otherwise, continue following the steps listed below.
Fix 2: Update Snapchat App
Your mobile device may not be the only thing that needs updating. As mentioned above, Snapchat issues have been fixed through updates in the past. You should know that most Snapchat updates are monthly so keeping up with the latest updates is essential to run the app smoothly.
For our Android users, check the Google Play Store to see if you are using the latest version of Snapchat. – Once in the Google Play Store, you can type “Snapchat” in the search bar or touch the “Updates” option at the top.
The same goes for iOS users, only they will have to check the App Store to see the new versions of Snapchat. – From the App Store, tap “Updates” at the bottom right. Scroll down to Snapchat and tap “Update.”
Fix 3: Enable Your Snapchat Permission
Restarting your smartphone may not help, because Snapchat may not have been granted access to your phone’s storage, location, and other settings. If you deny permission, Snapchat will be unable to locate screenshots, save certain videos, scan Snapcodes, and more.
So here’s the quick and effective way to set up Snapchat permissions on Android and iOS.
- First, Open Snapchat and Click on your Profile icon.
2. The next step is to tap on the Setting Gear icon located on the upper right side of your screen.
3. Then tap ‘Manage’ in the ‘Additional Services’ section.
4. Now you can Allow all permissions and close the application.
Fix 4: Clear the Snapchat Cache
An internal cache stores a copy of the information in the CPU memory. Once you have downloaded Snapchat, the cache gets started gathering data from the app. When a cache is full, the app may also have problems, so clearing it may resolve the issue.
Here is a simple step-by-step guide to clearing the cache of Snapchat.
- Go to the app’s upper left corner and tap the profile icon.
- Go to the upper right side of the screen and tap on the Settings gear icon.
- You can clear all Snapchat cache by tapping on the Clear Cache icon below the Account action section.
Fix 5: Check the Internet Connection
It is possible for your Snapchat lenses not to load if your internet connection is not stable, or if your Wi-Fi is not properly configured. It is also possible to experience lens issues if your connection is poor. Then, follow these options in this situation.
- Turn off your device’s Wi-Fi and wait a few seconds before turning it back on.
- Then, reset your mobile network settings.
- Turn off the router and restart it.
- Then, use the mobile data and try it.
Fix 6: Check Snapchat Server Status
The next thing you have to do is check if the problem is not due to your Internet connection since the Snapchat servers are down.
Snapchat is hosted on a server and this allows you to access and use all of its features when you are in the application.
When Snapchat’s servers are down, this means you will have upload problems, etc. When your servers are down, it means that the server cannot handle the number of IP requests sent to it and this may be due to the server losing power or too many people trying to use Snapchat at once.
You can ask other people if their Snapchat is working to see if it is on the servers. If you are unable to send or receive messages, this may be an indicator that there is a problem with the server.
You can also do a simple Google search asking “is Snapchat down” and the detectors below will show you if there has been an increase in reports in the last few hours.
Fix 7: Log Out to Snapchat App
The startup method is outdated for tech problems. Logging out and back in will not likely fix an issue, but it may help your account reconnect with Snapchat’s servers.
Step 1: You can find your avatar in the upper left corner of Snapchat.
Step 2: On the left side of Your profile, click the Gear icon in the upper right corner.
Step 3: Go to the bottom of a list Settings and find the “Sign out” option.
Step 4: A dialog box will appear offering you the possibility of saving the connection information. You can select “Yes” or “No” according to your needs.
Step 5: Another confirmation dialog box will appear. Press the “Log out” button.
Step 6: If you are unable to solve the problem after logging out, you may log in Again.
If you are bored and need something to pass the time, lenses can be a great solution. In conclusion, if your Snapchat lenses not working properly, as they did before, then try following the above methods to get them online.
Additionally, make sure your app and device are both up to date so that they will run together flawlessly. If your device is too slow, then do a factory reset or uninstall any unwanted apps.
This article was helpful to you, right? Message us in the comments section if you have any questions.