why does prime video keep kicking me out on roku

Prime Video is a popular streaming platform that offers a vast collection of movies, TV shows, and original content.

However, it can be frustrating when you experience constant interruptions while trying to enjoy your favorite shows on Prime Video, especially when using the Roku streaming device.

If you find yourself wondering why Prime Video keeps kicking you out on Roku, this article will explore the possible reasons behind this issue and provide troubleshooting steps to resolve it.

Possible Reasons for Prime Video Kicking Out on Roku

There could be several reasons why Prime Video keeps kicking you out on your Roku device. Let’s explore some common factors that might contribute to this issue:

Network Connectivity Issues

One possible cause of Prime Video interruptions on Roku is poor network connectivity. If your Wi-Fi signal is weak or unstable, it can lead to buffering issues or sudden disconnections. Ensure that your Roku device is connected to a stable and reliable Wi-Fi network to avoid such disruptions.

Outdated Prime Video or Roku App

Using outdated versions of the Prime Video or Roku app can also result in unexpected behavior and performance issues. Developers regularly release updates to improve stability and address known bugs. Make sure both the Prime Video and Roku apps are up to date to ensure optimal performance.

Insufficient Device Resources

If your Roku device has limited resources, such as low memory or processing power, it might struggle to handle resource-intensive apps like Prime Video. This can lead to crashes or sudden app closures. Consider closing other apps running in the background and freeing up device resources to enhance the streaming experience.

Account-related Problems

Sometimes, account-related issues can cause Prime Video to kick you out on Roku. It could be due to incorrect login credentials, expired subscriptions, or device authorization problems. Double-check your account details and ensure that your subscription is active and associated with your Roku device.

Content Licensing Restrictions

Certain TV shows or movies on Prime Video might be subject to regional or licensing restrictions. If you’re accessing content that is not available in your region or violates licensing agreements, Prime Video might kick you out to enforce these restrictions. In such cases, you can try using a VPN service to access content from different regions.

Troubleshooting Steps to Fix Prime Video Kicking Out on Roku

If you’re experiencing frequent disconnections or app crashes on Prime Video with your Roku device, you can try the following troubleshooting steps:

  • Check Network Connection: Ensure that your Roku device is connected to a stable and reliable Wi-Fi network. Restart your router if needed and move your Roku device closer to the router to improve signal strength.
  • Update Prime Video and Roku App: Go to the Roku home screen, navigate to the Prime Video app, and press the star (*) button on your remote. Select “Check for updates” to ensure that you have the latest version of the app. Similarly, check for updates for your Roku device in the system settings.
  • Restart Roku Device: Sometimes, a simple device restart can resolve minor software glitches. Go to the Roku home screen, navigate to “Settings,” select “System,” and choose “System restart.” Allow the device to reboot and then launch the Prime Video app again.
  • Clear Cache and Data: In the Roku home screen, go to “Settings,” select “System,” then “Advanced system settings,” and choose “Playback settings.” From there, select “Clear cache” and “Clear data” to remove any temporary files or corrupted data associated with the Prime Video app.
  • Sign Out and Sign Back In: Open the Prime Video app on your Roku device and navigate to “Settings.” Select “Sign out” and confirm. Then, sign back in using your Amazon account credentials. This can refresh the app’s connection and resolve any account-related issues.
  • Reset Roku Device: As a last resort, if none of the above steps work, you can try resetting your Roku device to its factory settings. Keep in mind that this will remove all installed apps and personal preferences. To reset, go to “Settings,” select “System,” and choose “Factory reset.”

Additional Tips to Enhance Prime Video Experience on Roku

To ensure a seamless streaming experience on Prime Video with your Roku device, consider implementing the following tips:

  • Optimize Network Speed: If you frequently experience buffering or interruptions, check your internet speed. Upgrade your internet plan if necessary or try reducing network congestion by limiting other devices’ usage while streaming.
  • Manage Device Storage: Roku devices have limited internal storage. To prevent performance issues, regularly remove unused apps or channels and delete cache files. You can also consider adding an external USB storage device for additional storage capacity.
  • Check for System Updates: Keep your Roku device updated with the latest system firmware. These updates often contain bug fixes, performance improvements, and new features that can enhance your streaming experience.
  • Contact Prime Video or Roku Support: If the issue persists or you encounter specific error messages, it’s advisable to reach out to customer support for both Prime Video and Roku. They can provide personalized assistance and help troubleshoot any underlying issues.


Experiencing frequent disconnections or app crashes while using Prime Video on your Roku device can be frustrating. In this article, we explored the possible reasons for Prime Video kicking you out on Roku and provided troubleshooting steps to resolve the issue. By ensuring a stable network connection, keeping your apps up to date, and following the recommended troubleshooting steps, you can enhance your Prime Video streaming experience on Roku.

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