How To Fix "Kik Video Failed to Load"

If you use Kik regularly, how often? In my opinion, Kik is a very engaging messaging application where you can spend a good amount of time chatting and exploring exciting features. As well as chatting with your friends, you can use the exciting “Group” feature. Aside from that, you can also send your friends photos and video messages. Here you can check our guide on Kik app Failed To Load Full Image.

Did you ever notice that sometimes when your friends send you videos you can’t open them, and they won’t load?  How could this have happened?

There may be a number of reasons why you are unable to view your friends’ photos and videos. in this article, we are going to give you some tips for fixing the videos not loading on Kik, so you can follow along. If your Kik Camera is Not Working, here you can read the troubleshooting guide.

Why Kik Failed to Load Video Please Try Again Error Show on Screen?

There could be several reasons why Kik failed to load a video and prompted the user to try again. Here are some possible reasons:

  • Poor internet connection
  • Corrupted video file
  • Outdated app version
  • Incompatible video format
  • Server or network issues

How to Fix Kik Video Failed to Load

Kik’s Videos and Pictures won’t load for you. If yes, so there might be a couple of reasons why Kik video not loading and can’t save them.

Reasons: Why Photos and Videos are not Loading that You Received?

  • Your friend’s internet connection was poor while sending photos or videos. Therefore, the pictures or videos weren’t sent properly to you.
  • The video or picture your friend uploaded wasn’t finished.
  • You receive a crashed photograph or video from a friend.

This may be the reason your friend’s video or photos won’t open. I’ll give you a couple of suggestions regarding fixing this issue.

How to Fix Kik Videos Not Working 2023

If Kik not loading videos, there could be several reasons for this issue. Here are some possible solutions:

Fix 1: Check Your Internet Connection

Check internet connection

Kik may not load pictures and videos properly when you have a poor internet connection. Any internet-related app will run or load more efficiently with a high-speed connection.

You must check the signal strength and signal quality of your Wi-Fi network. In such cases, contact your Internet Service Provider (ISP) or reboot your router. Simply unplug the main cable from your router for 20 seconds and reconnect it.

Fix 2: Switch to Mobile Data

Whenever you are away from home and not in your home, but more likely in a public place or at a restaurant having a slow internet connection, then the device’s data should be used. Anybody can connect to the public Wi-Fi network in public places. In short, since the majority of people are connecting to the same internet, traffic will become congested and internet speeds will be slow.

If you are using mobile data, you should disable or limit other background apps. This is because your data will be consumed more quickly. Therefore, only allow the Kik app to use your data.

Fix 3: Reload the Image or Video

Kik will not load photos or videos unless you reload the message. It may be helpful to refresh the chat message again to create a connection with Kik and enable the pictures to load.

By simply closing the chat window and opening it again, you can continue the chat. Once this has been done, let the received image or video load properly.

Fix 4: Restart the Kik App

Sometimes Kik failed to load videos because of a minor error in the app. The app may not function properly at first if it does not connect with the Kik server.

Also, you may not receive your messages or media content as expected. Therefore, restart Kik. For this, you just need to close the Kik app and open it again.

Fix 5: Check Kik Server Status

Kik won’t work if the Kik servers are down. Therefore, it might be down when you are trying to open the picture or video your friend sends you. The only thing you can do in that case is to sit down and wait for the server to return online.

Or you can look at the Kik server yourself on “downdetector.” They will keep you up to date on the entire Kik server and its features. Check the report on the Kik server. Wait for it to be fixed. However, if it is available and you cannot load media files on Kik, then this next method will help you.

Fix 6: Clear Kik App Cache

You can use the cache to store your login credentials and other data to make your response times faster. This occurs in the Kik app so you can access the features faster. It stores your entire Kik information so you can access it faster and more smoothly.

It will cause trouble in the app if it stores too many data files than the limit. There will also be an error in allowing you to view pictures and videos from your friends and no ability for you to send messages correctly.

So, clear the Kik cache and send your friends to send you the image or video once again.

By clearing the cache, you will remove all the data you have saved in Kik. 

Android Device User

  1. Go to the settings of your device.
  2. Click on Application Manager or Apps.
  3. Search for the Kik app.
  4. Once you find it, open the Kik app.
  5. Now, tap on the clear cache or data option.

iPhone Device User

On iPhones, there is no option to clear the cache. This means that users will need to delete their Kik apps and install them again from the app store. After you agree to this, move down to the steps below. If you want, you can also choose one of the other methods listed below.

  1. Go to the iPhone settings.
  2. Click on General.
  3. Then, Click on iPhone Storage.
  4. Now locate and open the Kik app.
  5. Click on the Delete option.
  6. Next, open the Apps store.
  7. Search for Kik and install it on your device.

After clearing the cache in the Kik app, restart it and request that your friend send you the picture or video again.

Fix 7: Restart Your Device

If an error is not being caused by the Kik app, then it may be caused by your device. If it takes Kik longer than usual to load media content or messages, there could be some internal problem or bug on your device.

If that’s the case, try restarting your device and attempting to view or save videos and pictures again.

Fix 7: Update Kik App

In case a video won’t load on Kik or you can’t open media content on a video that includes videos, update the Kik App. There may be a problem with the version of Kik you have installed on your device, or maybe Kik is not capable of handling media content in older versions.

To fix Kik issues on your device, update the Kik app.

Android Device User

  1. Visit the Google Play Store.
  2. Tap on your Profile icon or three lines from the upper left corner.
  3. Then select My Apps & Games.
  4. Check for Kik updates.
  5. If there is an update button, tap it.

iPhone Device User

  1. Visit the App Store.
  2. Select the Today option.
  3. Next, tap on your Profile.
  4. Go to the Available Updates section and search for Kik.
  5. When you find one, update the Kik app.

Fix 8: Report to Kik Customer Support

When none of the above methods resolves your problem with Kik videos not loading, contact Kik support.

To report a problem, go to the Kik help center. If your videos and pictures aren’t loading on Kik, please send them an email at


We are most engaged by media content on any social media site, including Kik. As well as sharing your photos and videos, you can view those of your friends and family members via Kik. What should you do if videos won’t load on Kik?

Don’t share your personal pictures and videos with anyone on Kik. There aren’t all loyal people on Kik. It is possible that some of them will misuse your videos or pictures in a criminal case or blackmail you. Consider your actions carefully before taking them.

What was your experience with this article?

In the comment section, you can submit any suggestions or questions you have. You can also find more Error related articles on Fixing Guides.


Why are Kik videos not Playing?

There could be various reasons why Kik videos are not playing, such as poor internet connection, an outdated version of the Kik app, corrupted or unsupported video file format, or technical issues with the device. It is recommended to check for updates, clear the cache, and ensure a stable internet connection before attempting to play Kik videos.

Why Does Kik Video Won’t Load?

Kik videos may not load due to various reasons, such as a slow internet connection, older app version, corrupted or unsupported video file format, Server issue, phone memory full, or technical issues with the device.

Why Kik Videos Failed to Load

There could be several reasons why Kik videos may fail to load. Some common causes include slow or unstable internet connection, outdated Kik app version, device compatibility issues, server maintenance or outage, or problems with the video file itself.

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