Do you have a Samsung TV and get errors? Let’s see how to fix it.
Samsung TV error codes
Different types of Samsung TV error codes are represented by specific error codes. Let’s see what error codes like 0-1, 001, 102, 012, 107, etc. mean. and what can we do to make them disappear? Most Samsung Smart TV problems are associated with internet connectivity failures.
Depending on different reasons, you may get the following errors on your TV.
- Samsung TV error code 0-1
- Error code 7-1
- Message code: 0
- Samsung TV error code 001
- Samsung TV Error Code 012
- Samsung TV error code 102
- Samsung TV error code 105
- Samsung TV error code 107
- Samsung TV error code 116
- Samsung TV error code 118
- Samsung TV error code 154
- Samsung TV Error Code 301
Samsung TV error code 0-1 or 7-1
The error code 0-1, 7-1, or message code: 0 on the Samsung TV is related to the Smart Hub. It is usually displayed when you try to connect to the Smart Hub on your TV. When we try to connect to the Smart Hub, it downloads the Samsung terms and conditions, and when it fails, you may get an error code 0-1. Now, there are 2 things you can do to fix the Smart Hub terms and conditions error.
First of all, you need to make sure that your TV has a working internet connection. If your TV is not connected to a network, you will not be able to download the required terms and conditions.
The second solution is to reset your Samsung TV.
- Press the Start button and go to Settings> Support> Self Diagnosis.
- Select Reset Smart Hub.
- Enter the PIN to initiate the system reset. The default PIN is 0000.
When the reset is complete, try again to check if the Terms and Conditions page is loading for your Samsung TV. In case you get the message ” Terms and conditions – server under maintenance “, you should wait a while and try to connect again later.
Error code 001 or Error.exe.001
Error code 001 or Error.exe.001 (on older Samsung TV models) is again a Smart Hub-related issue. You may also receive this error when opening the web browser application on your TV.
The Smart Hub in Samsung Smart TVs is a geolocation-based service. You must set a country during the initial setup of your smart TV so that Smart Hub can download a customized list of applications and services relevant to your country and region. Once you set your country, the error code 001 should be resolved. Follow the steps below to set your location.
In 2018 and earlier TV models
If your Samsung TV has a remote control with number buttons, do the following:
- Press the Fast Forward + 289 + Rewind buttons on your TV remote control.
- The location service menu will appear.
- Select your exact country/region from the list.
- In case your country is not mentioned, please select a neighboring country or an English-speaking country.
- Make sure your TV is connected to the internet, as Smart Hub will need it to update existing applications and download additional programs.
- Depending on the speed of your network and the number of applications, it can take from 5 to 20 minutes.
- You should now be able to connect to Smart Hub without Error.exe.001.
On Samsung TV 2019 or newer models
- Press Start on your smart remote.
- Go to Settings> Support> Self Diagnosis.
- Highlight the Reset Smart Hub option and click on it.
- Enter the 4-digit PIN (0000).
Login to Smart Hub with your existing Samsung account or create a new one. The 001 error should go away.
Samsung TV error code 012
You may get error code 012 on your Samsung TV while trying to run apps. Many users reported encountering error 012 when they tried to install and update apps from the Samsung app store on their TV.
At first, it may seem like an app-related issue, but basically, its roots lie in the poor network connection or other connectivity issues. To fix the problem, you can check the following:
- Turn off your TV and router for 5-10 minutes and restart them.
- Make sure you have a stable network connection. Connect your WiFi to some other device (your phone for example) to check if the internet works or not.
- Try connecting your TV to some other wireless network or access point.
- Make sure your TV is receiving a strong network signal.
If all of these things are fine and your TV still cannot connect to a wireless network, follow the steps to correct Error Code 102 below.
Samsung TV error code 102
Basically, error code 012 is a network interface problem that people encounter when trying to update or download an application. This error makes it impossible to stream from websites like Youtube and Netflix.
The message displayed on the screen is the Network interface. Please try again later. Error code 012. Multiple reasons contribute to this error.
Incorrect DNS server configuration
- The MAC address of the TV has been blocked
- Outdated software or firmware on the TV
- Router or modem problem
- Weak network signal
- Some little mistake on television
- 2.4 GHz and 5 GHz network support
In order for Samsung TV error code 102 to disappear, you need to address the above-mentioned reasons and try the following possible solutions.
- Do a manual DNS server configuration. Go to Settings> General> Network> Network Status> IP Settings> and change DNS settings manually to 220.127.116.11 . or 18.104.22.168.
- If your TV’s Mac address has failed or has been blocked by your ISP, do the following:
- Go to Settings> Support> Self Diagnosis and Reset Smart Hub.
- Ask your Internet Service Provider to verify and unblock the MAC address of your TV.
- Check whether your TV has the latest firmware installed or not. You can update the Samsung TV software manually using a USB flash drive.
- If your router or modem is very old or has a technical problem, your TV will not be able to connect to a wireless network. Try connecting your TV to your phone’s access point network. If the connection is established without any problem, it means that your router has a problem and it is time to change it forever.
- Go to the network settings on your TV and check how many signal bars you can see there. If there are only 1-2 bars, move the router closer to your TV to ensure strong signal strength.
- Sometimes a small temporary bug on the TV can cause connectivity issues. To fix this, simply turn off your TV by removing the power cord from the wall, wait 5-10 minutes, and turn it back on.
- Samsung TV 2018 and earlier models only support 2.4 GHz networks. If that’s the case, configure your router to ensure 2.4 GHz network output. You can also try switching between 2.4 GHz and 5 GHz networks.
Samsung TV error code 105
Error code 105 on Samsung Smart TV is again due to network connectivity issues. You start receiving error code 105 when your TV cannot find and connect to WiFi or cable connection.
To fix this problem, you can try the following solutions. However, before proceeding, try connecting your mobile phone as an access point to find out whether the TV is connecting to a wireless network or not. If your TV can connect to an access point, try these:
- Make sure your router is not blocking your Samsung TV.
- Open your router settings on your computer and add your TV’s MAC address.
- To find out the MAC address of your TV, go to Settings> Support> About this TV. Make a note of the wireless MAC address and provide it to your ISP so they can unblock or whitelist it.
- Also, go to Network> Network Status> IP Settings.
- Highlight the IP settings and select Enter manually.
- Then assign an IP address, subnet mask, and gateway manually.
There is one more solution to fix error code 105 on your Samsung TV.
- Press the Start button on your remote control.
- Open TV Settings and navigate to General.
- Go to Network> Network Status and click IP Settings .
- Go to DNS Settings and select Enter Manually.
- Now enter a public DNS address: 22.214.171.124 .
Samsung TV error code 107/116/301
If you own a Samsung smart TV and you encounter error code 107 or message code: 107, check your connection settings. Error code 107 indicates OpenAPI problems and is associated with the Smart Hub’s inability to function due to a poor or no network connection.
In case your Samsung TV cannot connect to the Samsung server, see below how to troubleshoot network connection problems on Samsung TV or try the methods described above. Try the following in particular.
- Reset the Smart Hub on your TV.
- Turn off your WiFi router for 5 minutes and turn it on again.
- Change your modem
- Update the firmware on your TV via USB.
Samsung TV error code 118
Error code 118 on the Samsung TV can appear when you try to download apps from the Samsung app store. Basically, this error is related to the inability of the Smart Hub to connect to the Samsung server due to network connection problems.
Several users reported receiving this message while trying to download apps like VUDU, YouTube Kids, YouTube TV, Facebook TV, etc. The error message is: “ Unable to download. Please try again (118) “.
Try the following to correct error code 118 on your Samsung TV.
- Reset the Smart Hub
- Restart your TV and WiFi router.
Samsung TV ERROR_MODEL_BIND
You will find ERROR_MODEL_BIND on Samsung TV when your TV cannot connect to the Samsung server for some reason. If you think there is no problem with your WiFi router, you can fix ERROR_MODEL_BIND by restarting your TV.
By restarting the TV, I mean you have to restart your Samsung TV through settings.
- Go to Settings> General on your TV.
- Select the Reset option and click on it.
- Enter the 4-digit PIN. The default PIN is 0000 .
Check now, the ERROR_MODEL_BIND should be gone by now. If you still get the error, make sure your internet connection is working fine.
How To Fix Samsung TV Internet or Wi-Fi Connection Problem
If your Samsung TV doesn’t detect any wireless networks or keeps losing internet connection, there may be several possible causes behind the problem. In some cases, a simple reset of the TV can do the magic, while in others, you may need to reset the network settings or update the TV software to the latest version.
The solution depends on the cause of the problem, and here are some factors that can cause your Samsung Smart TV to not respond to a WiFi network or Internet connection.
- Some Little Mistake: Sometimes we instantly start looking for big solutions to very small problems. If your TV can detect wireless networks but cannot establish a connection, it may be due to an incorrect password or a bug in the software. In some cases, turning off the TV with the remote control for a long time corrupts the network settings and results in an Internet connection problem.
- DNS server settings – Each digital device that supports connectivity has a DNS (Domain Name System) setting that must be configured correctly to facilitate connection to the Internet. By default, your Samsung Smart TV retrieves the DNS server settings automatically. Sometimes, especially when your TV is not connecting to WiFi or a wireless network, the user has to configure the DNS server manually.
- MAC Address Failed Address: MAC (Media Access Control) is a unique identification number assigned to a network adapter by the device OEM. MAC addresses for Ethernet, WiFi, Bluetooth, etc. on the same device they are unique and different. Since the MAC address for computers, smartphones, or smart TVs is static, it can be blocked by the ISP (Internet Service Provider) to prevent a device from connecting to a WiFi router. Also, if the MAC address of your Samsung TV has failed for some reason, it will not detect any wireless networks.
- Firmware or out-of-date software error: Samsung maintains continuous firmware or software updates for its smart TVs at intervals. If you don’t keep your TV connected to a working internet connection, you won’t be able to download and install the latest firmware updates. If you have disabled automatic software update on your TV, your firmware will be out of date and can cause a lot of problems, including a network connectivity problem. Not just an older firmware version, even a bug in the latest software update your TV recently received could cause network-related issues on your TV.
- Router or modem problem: If there is a problem with the WiFi router or Internet modem, the TV will not be able to find or connect to a wireless network. Replacing your modem could fix the connectivity problems on your TV.
Troubleshooting a WiFi connection problem on a Samsung TV
Now that we have outlined the reasons that may prevent your TV from finding a wireless network or connecting to an Internet connection, let’s try to fix the problem. Depending on the reason, the solution may differ. Below is a list of all possible solutions and solutions to fix the WiFi connection problem on your Samsung TV.
Restart your Samsung TV
This is the easiest possible solution for the internet connection problem on your Samsung TV. It should work if your TV has a connectivity issue due to some temporary issues. Now, there are 2 methods to reset the TV and you should try both.
- Make sure your TV is turned on.
- Press and hold the Power button on the remote control.
- Hold it down until you see the Samsung logo on the TV screen.
- The red LED on the TV will start to flash faster.
- When the TV is on, try to reconnect to the WiFi network.
If that doesn’t work, try the following.
- Turn on your television.
- Let it run for 5-10 minutes and then turn it off by unplugging the power cord.
- Wait about 30 minutes and then turn on your TV.
Verify your WiFi password
Believe it or not, a wrong password is one of the most common reasons behind an internet connection failure. In many cases, people enter the wrong password by mistake or accident, even if they have the correct password. Make sure you have the correct password, and if you do, type it correctly
The on-screen TV keyboard is not as user-friendly as a computer or smartphone keyboard. If your TV can detect available wireless networks and cannot establish a connection, you should try re-entering the correct password.
- Press the Start button on your remote control.
- Go to Settings> General> Network> Open network settings> Wireless .
- Select the wireless network you want to connect to and type the password carefully. You can enable the Show password option to check if you have entered the correct password.
- If your WiFi router password is too difficult or long, you should try changing it to a simpler and shorter one.
Reset network settings on your Samsung TV
If your Samsung TV can’t find WiFi or can’t detect a wireless network, it may be due to some problem with configuring the network settings on your TV. In such a case, resetting the network on your TV could help to fix the Wi-Fi connection problem.
- Press the Start button on the TV remote control.
- Go to Settings> General> Network.
- Click on the Reset Network option and select Yes.
- Now, restart your TV and reconfigure the network settings.
Disconnect all other Wi-Fi connected devices
Some Wi-Fi routers have a preset limit on the number of devices they can connect to. If you are trying to connect to a wireless access point using a smartphone, you should check the device’s access point settings if you have a limit of connected devices.
It doesn’t matter if you are trying to connect to a Wi-Fi router or mobile hotspot, you should try to disconnect all other devices and connect your TV by itself.
Try connecting to a different wireless network
The Internet connection problem on your Samsung TV can have two scenarios.
- Your TV can find available networks but cannot connect to any of them.
- Samsung TV does not detect any wireless networks at all.
If you want to fix the problems mentioned above, try connecting your TV to different networks. For example, if your TV won’t connect to your WiFi router, you can try a different network. The easiest way is to try to connect to a mobile hotspot. If you have already made an unsuccessful attempt to connect to an access point using a smartphone, try another phone or router.
If your Samsung TV can connect to any wireless network (access point or router), there is no problem with your TV. In this case, you should contact your Internet service provider or the manufacturer of the WiFi router. Sometimes if a router is connected to too many devices, it might not handle all of them and create connectivity issues. You should try to reduce the number of devices connected to the network.
You should also check if your other devices can easily connect to your router. If all your devices except your TV are not having connection problems, it means there is something wrong with your TV.
Configure DNS server manually
DNS or Domain Name System is a network of directories that resolves hostnames ( nrw.com, for example) associated with an IP address. By default, devices such as computers, smartphones, and smart TVs automatically resolve DNS over IP to connect to the Internet. However, if your device is unable to do so for some reason, you can configure the DNS server manually to fix an internet connection problem.
Here is how you can configure the DNS server on your Samsung TV manually.
- Go to Settings> General> Network> Network Status .
- Cancel the network test and select IP Settings.
- Go to DNS Settings and select Enter Manually.
- Now enter 126.96.36.199. After entering the first 8, you will need to use the arrow (>) button to navigate to the second field to enter the next 8 and so on. Finally, select the Done option on the number selection bar.
- Now try connecting again.
Check the network signal strength
If your Samsung Smart TV keeps losing internet connection, you need to navigate to Settings> General> Network> Open network settings> Wireless and check how many bars the network has. If there are only 1 0r 2 bars or it keeps fluctuating, you may not have a stable connection. In this case, your TV will connect to the network but you will not be able to stream or upload anything from the Internet. This is normal if the router is placed behind many walls. Try moving the router closer to your Samsung TV or use the WiFi repeater to strengthen the signal.
Restart the network source
This step should help you connect your TV to a WiFi connection in case there is a problem from the router or access point device side.
- Unplug the power cord from the WiFi router.
- Wait about 5-10 minutes and turn it on again.
- Wait 5 minutes for the router to finish loading the internet settings.
- Now, go to Settings> General> Network> Open network settings> Wireless . Select the WiFi network you want to connect to check if the problem has been resolved.
Network compatibility with your Samsung TV
All Samsung smart TVs released before 2018 only support 2.4Ghz networks. Suppose your WiFi router has a 5Ghz network, your TV will not be able to detect the wireless network. So if your TV is old, it may not support the 5Ghz network. In that case, you must contact your ISP (Internet Service Provider) to adjust the network settings to 2.4Ghz.
Note: The models NU6, NU71, NU72, and NU73 of Samsung TVs only support 2.4Ghz networks.
Factory reset your Samsung TV
Samsung TV WiFi connection problem can also be caused by some unknown system complications or MAC address failure. Performing a factory reset on your TV could fix these problems.
- Go to Settings> General.
- Select Reset.
- Enter the PIN to initiate the system reset. The default PIN is 0000.
Unblock the MAC address of your TV
If your TV’s MAC address is blocked at the router or by the ISP, you need to unblock it.
- Go to Settings> Support> About this TV to find out the MAC address of your TV.
- Make a note of the MAC address and give it to your Internet Service Provider and request to be unblocked or whitelisted.
Change your modem and router
If any of the above suggestions did not work and you are still having problems with the Internet or WiFi connection, you should ask your Internet Service Provider to replace your WiFi modem or router. After you’ve installed a new modem or router, your problem should be solved. Be sure to restart your TV before trying to connect it for the first time after modem installation and setup.
Update your Samsung TV software
As a last resort to fix the WiFi connection problem on your Samsung TV, you should try to install the latest firmware available on your TV. Your TV can download and install the latest software automatically if it is connected to the Internet. Since you have connectivity issues, you will need to download the firmware and install it manually.
Samsung TV software update via USB
If for some reason you cannot update your TV via the built-in software updater, you can download the latest firmware update for your TV model and install it locally using a USB flash drive.
Warning: Do not turn off your TV or unplug the USB memory drive while the new software is being installed. Doing so may cause a firmware error or serious damage to your TV’s motherboard.
- Visit the Samsung Download Center page on your computer.
- Click TV & Home Theater in Select your product type or click Enter Model Number and fill in your TV’s model number there You can find the model number of your TV in the accompanying manual. You can also find it by going to Settings> Support> About this TV. Check the model code in Product Information. In my case, it is QA55 Q60R AXXL.
- On the Samsung Download Center page, click TVs and select your TV type. I selected QLED TVs .
- Now, you will be asked to make a selection for your TV line and model number. Alternatively, you can also enter the model number of your Smart TV.
- When you have selected the annual alignment and model number, CONFIRM the button will be highlighted. Click it.
- You will access the Manuals and Downloads page.
- For firmware details such as supported model numbers and changelog, click ‘? ‘.
- Now click the download button to start the firmware download for your Samsung TV.
- When the file has finished downloading, locate the downloaded ZIP file and extract it.
- Open the unzipped folder. You will find another folder inside it.
- Copy this folder to a USB flash drive. Make sure not to copy the folder into some folder on the USB drive; otherwise, your TV will not find it.
- Turn off your TV if it is on and plug the USB flash drive into a USB port located on the back of your TV.
- Turn on the tv.
- Now press the Home button on the remote control and navigate to Settings> Support> Software Update> Update Now and then select Yes.
- Select the USB option when prompted. Your TV will search the USB flash drive for the availability of the software update package. You will see the notification ‘Scanning USB’ on the screen.
- When the software package is detected, follow the instructions on the screen.
- The whole software update process takes just a few minutes to finish and when completed, your Samsung Smart TV will automatically restart.
If your TV starts up normally, it indicates that the software update was successful. In case you want to confirm the update, please go to Settings> Support> About this TV and compare the software version mentioned there with the one shown on the firmware download page.
Steps to update Samsung Smart TV applications
What really makes TVs really smart is their ability to install apps. Samsung does not allow the download of applications on its smart TVs. You can install applications from the Samsung application store through the Applications section.
However, you can easily remove the apps installed on your Samsung TV and enable the automatic update feature so that the apps you use stay up-to-date. Next, we will see how we can update the applications on a Samsung smart TV.
- Press the Home button on the Samsung TV remote control.
- Go to Applications and click on it.
- Now, highlight the Settings icon in the upper right corner of your TV screen and click on it.
- On the next screen, highlight the Automatic update button and click to enable automatic update of apps on your Smart TV.