Why Does Prime Video Keep Cutting Out?

Amazon Prime Video is an excellent streaming service, but it can be frustrating when it keeps cutting out. There are a few reasons why this might happen, and there are also a few steps you can take to try to fix the problem.

In this article, we will explore the reasons why Prime Video keeps cutting out and provide some troubleshooting tips to help you enjoy uninterrupted streaming. If Prime Video Keep Kicking Me Out on Roku device you can fix it here.

Common Causes of Prime Video Cutting Out

  • Slow or unstable internet connection: If your internet connection is slow or unstable, it can cause Prime Video to buffer or cut out. You can check your internet speed by visiting a website like Speedtest.net.
  • Outdated app or software: If you’re using an outdated version of the Prime Video app or your device’s operating system, it can cause problems with streaming. Make sure you’re using the latest version of both the app and your operating system.
  • Hardware problems: If your device is old or damaged, it may not be able to handle the demands of streaming high-definition video. Try restarting your device or connecting it to a different HDMI port.
  • Network congestion: If there are a lot of people using your Wi-Fi network at the same time, it can slow down your internet connection and cause Prime Video to cut out. Try connecting to your network using a wired connection instead of Wi-Fi.
  • Regional restrictions: In some cases, Prime Video content may be blocked in your region. If you’re getting an error message that says “This video is not available in your region,” you’ll need to use a VPN to change your IP address to one in a different region.

Also,Read How to Fix Amazon Prime Video Keeps Kicking me Out

Troubleshooting Tips to Fix Prime Video Cutting Out

Solution 1: Check Your Internet Connection

Start by checking your internet connection speed. You can use online speed testing tools to measure the speeds. If the speed is significantly lower than what you are paying for, contact your internet service provider (ISP) to resolve any connectivity issues.

Solution 2: Restart Your Device

Sometimes, a simple device restart can fix temporary glitches and resolve streaming problems. Turn off your device completely, wait for a few seconds, and then turn it back on. This can help refresh the system and clear any temporary cache or software conflicts.

Solution 3: Update the Prime Video App

Ensure that you have the latest version of the Prime Video app installed on your device. Check for updates in the respective app store and install any available updates. Updating the app can address compatibility issues and improve overall performance.

Solution 4: Reduce Network Congestion

If you experience Prime Video cutting out during peak hours, reducing network congestion can help improve your streaming experience. You can try the following steps:

  • Limit the number of devices connected to your network.
  • Pause or limit uploads happening in the background.
  • Use a wired connection instead of Wi-Fi, if possible.
  • Consider upgrading your internet plan for faster speeds.

Solution 5: Clear Cache and Data

Clearing the cache and data of the Prime Video app can resolve playback issues caused by corrupted files or accumulated cache. Go to the app settings on your device, locate the Prime Video app, and clear its cache and data. Keep in mind that this action may log you out of the app, so make sure you have your login credentials ready.

Solution 6: Contact Customer Support

If none of the above solutions work, it’s advisable to reach out to Prime Video’s customer support for further assistance. They have dedicated support teams to help troubleshoot and resolve specific streaming issues. Please provide them with detailed information about your problem, including device type, internet speed, and any error messages you encounter.


Prime Video cutting out can be frustrating, but by understanding the common causes and following the troubleshooting tips provided in this article, you can improve your streaming experience. Remember to check your internet connection, update the app, and reduce network congestion. If the issue persists, don’t hesitate to seek assistance from customer support. Enjoy uninterrupted streaming of your favorite movies and shows on Amazon Prime Video!

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